Share price

2475.00

+4.00p / +0.16%

Overview

IHG is a global hotel company whose goal is to create Great Hotels Guests Love.

IHG is one of the world's leading hotel companies – we have 688,517 rooms in over 4,700 hotels in nearly 100 countries and territories around the world.

We operate nine hotel brands – InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn, Holiday Inn Express, Staybridge Suites, Candlewood Suites, EVEN™ Hotels and HUALUXE™ Hotels and Resorts.

Our goal

We want to grow by making our brands the first choice for guests and hotel owners.

Our strategy

Our strategy is to build the hotel industry’s strongest operating system focused on the biggest markets and segments where scale really counts.

Our operating system

IHG's operating system is made up of all the things we do to drive demand for our brands. This includes our advertising and marketing campaigns, our 11 global call centres, 13 local language websites, our global sales team of more than 17,600 professionals, IHG® Rewards Club – the world's largest hotel loyalty scheme with nearly 79 million members – and all the advantages that IHG's global hotel distribution and scale brings to brand awareness.

Our focus on the biggest markets where our scale really counts ensures that we concentrate our resources on the opportunities that will provide the greatest return.

Our strategic priorities

Improving the performance of our brands

  • Using our insight to make our brands the first choice for guests
  • Delivering consistent customer experiences

Generating excellent returns from our hotels

  • Improving hotel revenue by encouraging guest visits
  • Improving the efficiency of our hotels and operating processes

Putting our market scale and knowledge to good use

  • Using our worldwide scale and experience to convert more hotels to our brands
  • Making the most of our global presence – guests choose brands they know when they travel

Strengthening our organisation

  • Investing in our people and our ability to do business
  • Building strong partnerships within our own company and with our owners across the world

Our business model

We operate hotels in three different ways – as a franchisor, a manager and on an owned and leased basis.

Our business model focuses on managing and franchising hotels, whilst our business partners own the bricks and mortar.

Franchising

This is the largest part of our business: over 3,974 hotels operate under franchise agreements

Managing

We manage 723 hotels worldwide.

Owning

We own 7* hotels worldwide (less than 1% of our portfolio).

  Brand Marketing and distribution Staff Ownership Capital IHG income
             
Owned IHG IHG IHG IHG High All revenue
             
Managed IHG IHG IHG supply general managers as a minimum Third party Low / none Fee % of total revenue plus % of profit
             
Franchised IHG IHG Third party Third party None Fee % of rooms revenue

Our hotel development pipeline

IHG’s strategy is focused on increasing the number of franchised and managed hotels we have. Our hotel development pipeline is the industry's largest, with 1,146 hotels (over 180,000 rooms).

* Equivalent March 2013 figure was 10. The disposal of InterContinental Park Lane completed on 1 May 2013.

Last updated 8 May 2013

Find out more about our brands

IHG logo

  • InterContinental Hotel & Resort logo
  • Hualuxe Hotels and Resorts logo
  • Crowne Plaza logo
  • Hotel Indigo logo
  • Even Hotels logo
  • Holiday Inn logo
  • Holiday Inn Express logo
  • Holiday Inn Resort logo
  • Holiday Inn Club Vacations logo
  • Staybridge Suites logo
  • Candlewood Suites logo
  • Priority Club logo