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Guest centre

Great Hotels Guests Love

Our guests are at the heart of everything we do. So whether you want to know more about any of our hotels, or want to tell us what you think, you'll find everything you need in our guest centre.

A woman in a hammock

Feedback about your stay

Want to let us know us about an experience you've had at one of our hotels? Simply complete our customer service form. A member of our guest relations team will reply to you by e-mail, telephone or mail as soon as possible (7-10 business days).

If you need immediate assistance and have not had the opportunity to speak with the relevant hotel management, you can find information on how to contact the hotel at

Our hotels

Find out about our nine hotel brands – some of the best-known and most popular in the world.

See our brands

You can depend on our nine great brands for a hotel that suits your travel needs, your tastes or just how you feel. We also provide IHG® Rewards Club – the world’s largest hotel loyalty programme.

IHG® Rewards Club

IHG® Rewards Club offers members the ability to earn points at over 5,000* InterContinental Hotels Group hotels worldwide. Members have unparalleled levels of freedom and choice with points that never expire, no blackout dates on Reward Nights, and points that can be used for flights on over 400 airlines and to stay virtually anywhere – even at our competitors' hotels.

* Guests can enrol in Karma Rewards to earn points and benefits from Kimpton Hotels & Restaurants

Find out more about our brands

IHG logo

  • InterContinental Hotel & Resort logo
  • Kimpton logo
  • Hualuxe Hotels and Resorts logo
  • Holiday Inn logo
  • Holiday Inn Express logo
  • Staybridge Suites logo
  • Hotel Indigo logo
  • Even Hotels logo
  • Crowne Plaza logo
  • Holiday Inn Club Vacations logo
  • Holiday Inn Resort logo
  • Candlewood Suites logo

*IHG® Rewards Club not applicable to Kimpton® Hotels & Restaurants; to be included at a future date.