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IHG is a global hotel company whose goal is to create Great Hotels Guests Love.

IHG is one of the world's leading hotel companies – we have 724,018 rooms in more than 4,900 hotels in nearly 100 countries around the world.

We operate a broad portfolio of hotel brands – InterContinental®, HUALUXE® Hotels and Resorts, Kimpton® Hotels and Restaurants, Crowne Plaza®, Hotel Indigo®, EVEN™ Hotels, Holiday Inn®, Holiday Inn Express®, Staybridge Suites® and Candlewood Suites®.

Our goal

We want to grow by making our brands the first choice for guests and hotel owners.

Our strategy

Our strategy is to build the hotel industry’s strongest operating system focused on the biggest markets and segments where scale really counts.

Our operating system

IHG's operating system is made up of all the things we do to drive demand for our brands. This includes our advertising and marketing campaigns, our 11 global call centres, 13 local language websites, our global sales team of more than 17,600 professionals, IHG® Rewards Club – the world's largest hotel loyalty scheme with more than 88 million members – and all the advantages that IHG's global hotel distribution and scale brings to brand awareness.

Our focus on the biggest markets where our scale really counts ensures that we concentrate our resources on the opportunities that will provide the greatest return.

Our strategic priorities

Improving the performance of our brands

  • Using our insight to make our brands the first choice for guests
  • Delivering consistent customer experiences

Generating excellent returns from our hotels

  • Improving hotel revenue by encouraging guest visits
  • Improving the efficiency of our hotels and operating processes

Putting our market scale and knowledge to good use

  • Using our worldwide scale and experience to convert more hotels to our brands
  • Making the most of our global presence – guests choose brands they know when they travel

Strengthening our organisation

  • Investing in our people and our ability to do business
  • Building strong partnerships within our own company and with our owners across the world

Our business model

We operate hotels in three different ways – as a franchisor, a manager and on an owned and leased basis.

Our business model focuses on managing and franchising hotels, whilst our business partners own the bricks and mortar.


This is the largest part of our business: 4,167 hotels operate under franchise agreements.


We manage 767 hotels worldwide.


We own 8 hotels worldwide (less than 1% of our portfolio).

  Brand Marketing and distribution Staff Ownership Capital IHG income
Owned IHG IHG IHG IHG High All revenue
Managed IHG IHG IHG supply general managers as a minimum Third party Low / none Fee % of total revenue plus % of profit
Franchised IHG IHG Third party Third party None Fee % of rooms revenue

Our hotel development pipeline

IHG’s strategy is focused on increasing the number of franchised and managed hotels we have. Our hotel development pipeline is the industry's largest, with 1,293 hotels (214,134 rooms).

Last updated 8 May 2015

Find out more about our brands

IHG logo

  • InterContinental Hotel & Resort logo
  • Hualuxe Hotels and Resorts logo
  • Crowne Plaza logo
  • Hotel Indigo logo
  • Even Hotels logo
  • Holiday Inn logo
  • Holiday Inn Express logo
  • Holiday Inn Resort logo
  • Holiday Inn Club Vacations logo
  • Staybridge Suites logo
  • Candlewood Suites logo
  • Priority Club logo