Career progression - Jill
"In 1992, I came across a job for a Reservations Agent with Holiday Inn. The role sounded like exactly what I needed - it offered training that would help me develop new skills. At the time, I had no idea how far these skills would take me. 16 years later, I am who I am now because of IHG. Beyond providing me with a steady paycheck and educational support, they have offered me the world - quite literally.
Ever since I completed my initial training in Reservations, opportunities have just kept on opening up for me. I progressed through four different roles in Salt Lake City - Reservations, Guest Relations, Executive Assistant and then Supervisor. With each promotion came lots of support and encouragement from my bosses and all the training I needed to step right into the role.
My next promotion to Associate Manager, Customer Service took me to the corporate office in Atlanta, where I was looking after loyalty marketing for Priority Club members. Over the next few years I worked my way up to Manager of Global Customer Service, then Operations Manager for Systems Maintenance and Customer Service.
I got the chance to move to Manila and take on a new challenge in 2006. I’m now responsible for developing and directing the management of IHG’s customer contact centre for relationship and multi-brand marketing. The job brings me into contact with the senior executive team and department heads so I guess you could say I’ve come a long way since I started with the company."
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Last updated 17 December 2008
