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InterContinental Hotels & Resorts

Connecting well-travelled guests to what's special about a destination, alongside superior, understated service and outstanding facilities.

InterContinental Hotels and Resorts is the world's first truly international hotel brand with over 170 hotels, located in more than 60 countries.

Our guests have come to expect an outstanding level of service and comfort, but what sets us apart is our commitment to inspire them with enriching and authentic experiences that broaden their outlook and enrich their stay.

We bring our brand to life through our “In the Know” service style and our Guest Promises:

We promise to show genuine interest by:

  • being open and respecting what matters most to our guests
  • being refreshingly practical; providing service with purpose not just for show

We promise to take ownership by:

  • working with our guests - not just working for our guests
  • removing barriers so our guests do not have to work around us

We promise to share our knowledge by:

  • keeping up to date with what’s going on in and around the hotel
  • helping guests connect to what they will find memorable about the hotel’s location

Useful information

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Last updated 8 May 2013

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