Holiday Inn and Holiday Inn Express are destinations for everyday heroes and frequent business travelers who want to be respected and recognised as real people. We champion the real world by delivering a hotel experience that offers a warm welcoming atmosphere, genuine service, comfortable beds and refreshing bathrooms.
Living our brand means delivering on the commitments of "Stay Real". We want our people to use their own unique personalities to deliver genuine service to guests in an upbeat, confident, down-to-earth, human and honest manner. We “stay real” for guests through our brand behaviours:
Be Ready - we are prepared for any questions our guests may have. We do this by understanding our roles, our hotel and knowing the local area.
Care - we show we care about our guests by engaging with them in a way that makes them feel like an individual, not a number.
Take Action - we can add even more value to our guests’ experience through taking ownership and going that extra mile.
Be Loved - we work to make our guests’ experiences memorable so they come back to us, recommend us to others and continue to be champions of the real world.
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Last updated 09 May 2011