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Corporate Responsibility Report

Key issues

Illustration of key issues

Assessing stakeholder issues

We engage with our stakeholders to gain insight on key CR issues and how they are relevant to IHG. We analysed the issues our stakeholders said mattered to them and together with our own understanding of our business, we conducted a materiality assessment to prioritise the areas identified as having the highest impact for our stakeholders and the business. The issues identified as most significant, or material, form the focus of our CR strategy and approach. We continue to use stakeholder feedback to develop our CR strategy and stakeholder engagement programme. See our materiality, or key issues matrix, below.

Click the top right-hand box to explore our high priority issues.

  • Customer relations
  • Employee wellbeing and employee relations
  • Regulatory compliance
  • Hotels open – even to controversial guests/events – absent public safety concerns
  • Ethical consumerism
  • CR governance
  • Guest health & safety
  • Hotel security
  • Innovation/value creation
  • Disaster response
  • Transportation
  • Tax transparency
  • Human trafficking
  • Stakeholder relations
  • Business ethics (bribery & corruption)
  • Customer privacy
  • Conservation
  • Equal opportunities & diversity
  • Sex tourism/Prostitution/Adult entertainment
  • Business partner environmental and human rights impacts
  • Employee health & safety
  • Impact of restructuring on human capital
  • Exploitation of workers
  • Water use
  • Suppliers’ impacts
  • Waste management
  • Biodiversity
  • Air emissions (non-GHG)
  • Natural resource use
  • Alcohol consumption and sales in hotels
  • Minimum wage
  • Rights of disadvantaged groups
  • Responsible gaming
  • Business partner economic impacts

Find out more about our brands

IHG logo

  • InterContinental Hotel & Resort logo
  • Hualuxe Hotels and Resorts logo
  • Crowne Plaza logo
  • Hotel Indigo logo
  • Even Hotels logo
  • Holiday Inn logo
  • Holiday Inn Express logo
  • Holiday Inn Resort logo
  • Holiday Inn Club Vacations logo
  • Staybridge Suites logo
  • Candlewood Suites logo
  • Priority Club logo