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Corporate Responsibility Report

GRI scorecard

This communication is designed to comply with the Global Reporting Initiative (GRI) G3 guidelines. Aligning our CR Report with GRI allows us to measure performance and achieve transparency. For further information on the GRI, see

This is our fifth CR communication. Our intention throughout the reporting process has been to maintain our GRI Application Level C, which has been self-declared by IHG. The GRI report has not been assured by a third party. For further details of our GRI reporting, please see the GRI index below.

We have achieved 73 GRI indicators



  • Full coverage
  • Partial coverage
  • No coverage
  • Not applicable to this report

1. Strategy and analysis

Indicator Description Coverage Location
1.1 Statement from the CEO and Chair
1.2 Description of key impacts, risks and opportunities

2. Organisational profile

Indicator Description Coverage Location
2.1 Name of the organisation Governance approach
2.2 Primary brands, products and/or services
2.3 Operational structure of the organisation and major divisions, operating companies, subsidiaries, and joint ventures
2.4 Location of organisation HQ Innovation in action
2.5 Number of countries where the organisation operates
2.6 Nature of ownership and legal form
2.7 Markets served (including geographic breakdown, sectors served, types of customers/beneficiaries)
2.8 Scale of the reporting organisation
2.9 Significant changes during the reporting period regarding size, structure or ownership
2.10 Awards received in the reporting period

3. Report parameters

Indicator Description Coverage Location
3.1 Reporting period for the information provided Reporting cycle
3.2 Date of most recent report Reporting cycle
3.3 Reporting cycle Reporting cycle
3.4 Contact point for questions regarding the report or its contents Feedback page
3.5 Process for defining report content
3.6 Boundary of the report
3.7 State any specific limitations on the scope or boundary of the report
3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations and other entities that can significantly affect comparability across time from period to period and/or between organisations
3.9 Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report
3.10 Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement  
3.11 Significant changes from previous reporting periods in the scope boundary or measurement methods applied in the report Reporting cycle
3.12 Table identifying the location of the Standard Disclosures in the report Scorecard/GRI index

4. Governance, commitments and engagement

Indicator Description Coverage Location
4.1 Governance structure of the organisation including committees under the highest governance body responsible for specific tasks, such as setting strategy or organisational oversight
4.2 Indicate if the Chair of the highest governance body is also an executive officer About IHG/Governance approach
4.3 For organisations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members About IHG/Governance approach
4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body
4.5 Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organisation's performance (including social and environmental performance).
4.6 Processes of the highest governance body to ensure conflicts of interest are avoided About IHG/Governance approach
4.7 Process of determining the composition, qualifications and expertise of the members of the highest governing body, including considerations of gender and other indicators of diversity
4.8 Internally developed mission and values statements, codes of conduct and principles relevant to economic, environmental and social performance and the status of their implementation
4.9 Procedures of the highest governance body for overseeing the organisation’s identification and management of economic, environmental and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles
4.10 Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental and social performance
4.12 Externally developed, voluntary economic, environmental, and social charters, sets of principles, or other initiatives to which the organisation subscribes or endorses
4.13 Memberships in associations (such as industry associations) and/or national/international advocacy organisations
4.14 List of stakeholder groups engaged by the organisation
4.15 Basis for identification and selection of stakeholders with whom to engage…
4.16 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group
4.17 Key topics and concerns that have been raised through stakeholder engagement, and how the organisation has responded to those key topics and concerns, including through its reporting.


Indicator Description Coverage Location
EC1 Direct economic value generated and distributed
EC2 Financial implications and other risks and opportunities for the organisation's activities due to climate change Environment/Climate and carbon
EC3 Coverage of the organisation’s defined benefit plan obligations
EC6 Policy, practices and proportion of spending on locally based suppliers at significant locations of operation
EC9 Understanding and describing significant indirect economic impacts, including the extent of impacts


Indicator Description Coverage Location
* EN3 and EN4 are reported together as a total figure
** EN16 and EN17 are reported together as a total figure
EN3* Direct energy consumption by primary energy source Environment/Energy
EN4* Indirect energy consumption by primary source Update pending
EN5 Energy saved due to conservation and efficiency improvements Environment/Energy
EN6 Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives Update pending
EN7 Initiatives to reduce indirect energy consumption and reductions achieved
EN8 Total water withdrawal by source Environment/Water
EN14 Strategies, current actions and future plans for managing impacts on biodiversity Environment/Biodiversity
EN16** Total direct and indirect greenhouse gas emissions by weight Environment/Climate and carbon
EN17** Other relevant indirect greenhouse gas emissions by weight Environment/Climate and carbon
EN18 Initiatives to reduce greenhouse gas emissions and reductions achieved
EN23 Total number and volume of significant spills No spills occurred
EN26 Initiatives to mitigate the environmental impacts of products and services and extent of impact reduction

Labour practices and decent work performance indicators

Indicator Description Coverage Location
LA1 Total workforce by employment type, employment contract and region Community/Our people/Employee profile
LA3 Benefits provided to full-time employees, that are not provided to temporary or part-time employees, by major operations Community/Our people
LA4 Percentage of employees covered by collective bargaining agreements Community/Human rights
LA5 Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements Community/Human rights
LA7 Rates of injury, occupational diseases, lost days and absenteeism, and number of work-related fatalities by region
LA11 Programmes for skills management for lifelong learning that support the continued employability of employees and assist them in managing career endings Community/Our people
LA12 Percentage of employees receiving regular performance and career development reviews Community/Our people
LA13 Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity

Society performance indicators

Indicator Description Coverage Location
* IHG makes no party political donations.
SO1 Nature and effectiveness of any programmes and practices that assess and manage the impacts of operations on communities, including entering, operating and exiting
SO5 Public policy development and participation in public policy development and lobbying
SO6* Total value of contributions to political parties or related institutions broken down by country Policies

Product Responsibility Performance Indicators

Indicator Description Coverage Location
PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction

Disclosures of Management Approach

Indicator Description Coverage Location
Economic Economic Performance, Market Presence, Indirect Economic Impacts
Environment Materials, Energy, Water, Biodiversity, Emissions/Effluents/Waste, Products & Services, Compliance, Transport, Overall
Social – Labour Practices Employment, Labour/Management Relations, Occupational Health & Safety, Training & Education, Diversity & Equal Opportunity, Equal Remuneration for Women & Men
Social – Human rights Investment & Procurement, Non-Discrimination, Freedom of Association & Collective Bargaining, Child Labour, Forced & Compulsory Labour
Social – Product Responsibility Customer Health & Safety, Compliance

Find out more about our brands

IHG logo

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  • Hualuxe Hotels and Resorts logo
  • Crowne Plaza logo
  • Hotel Indigo logo
  • Even Hotels logo
  • Holiday Inn logo
  • Holiday Inn Express logo
  • Holiday Inn Resort logo
  • Holiday Inn Club Vacations logo
  • Staybridge Suites logo
  • Candlewood Suites logo
  • Priority Club logo