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Corporate Responsibility Report

2013 Performance

Illustration of a diagram showing a report of all our hotels

Key data

  • 9 brands
  • Almost 4,700 hotels
  • Almost 1,000 hotels in the pipeline
  • Almost 100 countries and territories
  • 84.6% of hotels operate under franchise
  • 350,000 employees
  • 2,646 hotels are now enrolled in IHG Green Engage and over 16,000 green solutions were implemented during 2013
  • Added 144 IHG Academy programmes in 2013 – we currently have over 300 IHG Academy programmes in over 50 countries
  • Raised $1.2 million for the IHG Shelter Fund in 2013
  • Supported 15 disasters across 8 countries through the IHG Shelter in a Storm Programme in 2013

Key achievements

  • Innovation
    Supported the launch of HCMI 1.1, the global carbon standard that IHG helped to develop in collaboration with ITP, WTTC and 22 other leading hotel companies.
  • Collaboration
    Signed a new strategic IHG Academy partnership with Goodwill Industries.
  • Environment
    Saw a 2.4% reduction in our carbon footprint per occupied room and a 4.6% reduction in water use per occupied room in water stressed areas
  • Community
    Expanded the IHG Academy to over 300 programmes and raised $1.2 million for the IHG Shelter Fund.

Summary of performance

In 2013 we continued to make corporate responsibility part of the way we do business and to put CR at the heart of our vision to become one of the world’s great companies.

Our CR ambition is to transform hospitality for more sustainable communities and better lives. We work to find innovative ways to build and run hotels that can fulfil our brand promises, tackle the environmental and social challenges we face and create shared value for IHG and our stakeholders.

We continue to focus our activities in the two areas that make sense to our business and where we believe we can make the most difference – the environment and the community. We drive environmental sustainability through our online environmental tool, IHG Green Engage, and we create local economic opportunity, particularly through the IHG Academy, and we provide shelter when disaster strikes through the IHG Shelter in a Storm Programme.

We continued to refine our strategic approach to CR, spearheaded by our CR Committee at Board level. In 2013 we focused on the global expansion and driving quality around the IHG Academy, the continued activation of the IHG Shelter in a Storm Programme, the ongoing roll-out of IHG Green Engage and our CR stakeholder engagement channels such as our online CR Report and IHG Planet CR Facebook page.

Over 2,600 of our hotels have signed up to IHG Green Engage, using the tool to support them on their journey to be more environmentally responsible and cost efficient.

We have over 300 IHG Academy programmes in 50 countries around the world and our vision is to have as many IHG hotels as possible participating in an IHG Academy. In 2013 we raised $1.2 million for the IHG Shelter Fund enabling the IHG Shelter in a Storm Programme to be activated to support 15 disasters across 8 countries providing support for our guests, employees and hotels in times of need.

Our stakeholders play a key role in helping us define and address our priorities. During the year we continued to engage with our stakeholders through a number of channels including videos, forums, meetings, trade shows, individual interviews, surveys and through our websites such as our CR Report, IHG Planet CR Facebook page and our CR Resource Centre located on our intranet, Merlin.

We recognise that we are on a journey and there are challenges we need to manage along the way; we see these as opportunities to further improve the way we carry out our strategy. In 2014 we will continue to focus on improving how we communicate our CR priorities to our broad range of stakeholders, drive environmental sustainability and have a positive impact in the communities in which we operate.

Our awards

  • 2013 Worldwide Hospitality Award for Best Initiative in Social Responsibility for the IHG Shelter in a Storm Programme
  • Awarded the Global Business Travel Association (GBTA) Gold Medal for Sustainability
  • Awarded the Hotel Owners' and Franchisees' Transatlantic and European League (HOFTEL) Owner Friendly Innovation Award for IHG Green Engage
  • Shortlisted for the World Environment Centre Award for Sustainability
  • Awarded Silver at the Podium Awards in the category of Inspirational Skills Project
  • Awarded Silver for Business in the Community CR Index 2011 and 2012
  • IHG named in Canada's 'Green 30' list 2011
  • Commended for ‘Best Corporate Social Responsibility (CSR) Programme’ at the Business Travel Awards 2012
  • IHG has been recognised as the most environmentally and socially responsible hotelier in Australasia, after being awarded the inaugural Responsible Travel Management award (RTM) by the National Business Travel Association (NBTA) 2010
  • National Business Travel Association (NBTA) CSR award
  • 2009 Hotel Visionary Award from Hospitality Technology Magazine for IHG Green Engage
  • 2009 CSR Innovation Award from Hotel Magazine
  • Eco-lodging Award at the China Hotel Investment Summit (CHIS)
  • 'Best Corporate Responsibility Report in the Travel & Leisure sector', Radley Yeldar 2010
  • Worldwide Hospitality Award for best initiative in sustainable development
  • Most admired leisure and hospitality company for the third year running at Management Today's Britain's Most Admired Companies Awards
  • Condé Nast Traveller 2009 World Savers Award for Willard InterContinental Washington DC

Performance against targets and priorities set in 2013

In September 2013 we launched a set of external targets. These five-year targets, 2013-2017, align with our CR priorities and our core programmes, IHG Green Engage, IHG Academy and the IHG Shelter in a Storm Programme. These targets signal our commitment to doing business responsibly and to crating shared value for IHG, our owners, the environment and the local community.

Targets

Performance against targets

Environmental sustainability

2013 - 2017 Targets

Reduce carbon footprint per occupied room by 12% across our entire estate

We achieved a 2.4% reduction in our carbon footprint per occupied room between 2012 and 2013 and are on track to achieve our 12% target by 2017.

Ongoing

Reduce water use per occupied room in water stressed areas by 12%

We achieved a 4.6% reduction in water use per occupied room in water stressed areas between 2012-2013 and we are on track to achieve our 12% target by 2017.

Ongoing

Integrate CR criteria into the section and evaluation process for all preferred suppliers

Established a procurement and CR working group to progress with our target to integrate CR criteria into the selection and evaluation process for all preferred suppliers.

Ongoing

 

2013 Objectives

Work with all hotels enrolled in IHG Green Engage to make best use of the tool to help them reduce their environmental impacts and operating costs

Launched a revised set of Green Solutions, action items within IHG Green Engage which our hotels can follow to manage their environmental impacts.

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Continue to work with IHG Owners Association to enrol more of our franchised hotels in IHG Green Engage

We continued to increase the number of franchised hotels enrolled in IHG Green Engage. The IHG Owners Association Responsible Business Committee is helping to drive engagement of the programme.

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Continue our active engagement with the Hotel Carbon Measurement initiative(HCMI) to increase the use of carbon methodology in our industry

Supported the launch of the HCMI 1.1, the global carbon standard that IHG helped to develop in collaboration with ITP, WTTC and 22 other leading hotel companies.

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Sustainable communities

2013 - 2017 Targets

Provide skills and improved employability to 20,000 people via the IHG Academy

Improved the employability of 6391 IHG Academy participants in 2013 equating to 32% of our 2013-2017 target of 20,000 people.

Ongoing

Contribute a total of $10m to communities through monetary donations and in kind support, including funds deployed through the IHG Shelter in Storm Programme

Contributed a total of $1.92m in 2013 to communities through monetary donations and in-kind support, including funds deployed through the IHG Shelter in a Storm Programme.

Ongoing

Track and report supply chain diversity

Established a procurement and CR working group to progress with our target to track and report supply chain diversity.

Ongoing

 

2013 Objectives

Continue to expand the IHG Academy throughout our estate making sure the programmes deliver positive and transformal results for partcipants and IHG

In 2013 we continued to expand the IHG Academy to 301 programmes – an increase of over 144 during 2013, involving over 160 hotels across 50 countries.

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Continue to increase awareness of and engagement with the IHG Shelter in a Storm Programme, ensuring our hotels are prepared for disaster and able to respond quickly and effectively to help the local community and employees when needed

Employees have continued to engage with and participate in fundraising events to raise funds for the IHG Shelter in a Storm Programme enabling us to respond to disasters quickly.

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Continue to provide ways for employees in all our hotels and corporate offices to take an active part in the IHG Shelter in a Storm Programme by raising awareness and funds for the IHG Shelter Fund

In September 2013, IHG employees from 60 countries took part in IHG Race Around the World, our global fundraising initiative that encourages hotel and corporate staff to undertake physical activities such as cycling and swimming.

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Stakeholder engagement and current affairs

2013 Objectives

Increase awareness of our approach to CR across internal and external stakeholder groups, and continue to share updates on each programme

We continued to engage with our internal and external stakeholders groups through a variety of formats and channels. In September we held an investor breakfast for new and existing shareholders to update them on our CR approach, key programmes and priorities.

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Get more people engaged with our IHG Planet CR Facebook page, particularly around our three core programmes

We continued to increase engagement of our three core programmes through the IHG Planet CR Facebook page. Over 22,000 like the IHG Planet CR Facebook page.

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Review our Corporate Responsibility Report in light of the new Global Reporting Initiative G4 guidelines

 

Ongoing

Ensure CR is integrated with the new General Managers training module

Worked with Human Resources to ensure that CR is embedded into IHG’s General Manager training programme.

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Engage with a broader cross-section of our owners in public policy

We engaged owners in public affairs at IHG Owners Association summits and through a government relations workshop at the IHG Owners conference.

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Find out more about our brands

IHG logo

  • InterContinental Hotel & Resort logo
  • Hualuxe Hotels and Resorts logo
  • Crowne Plaza logo
  • Hotel Indigo logo
  • Even Hotels logo
  • Holiday Inn logo
  • Holiday Inn Express logo
  • Holiday Inn Resort logo
  • Holiday Inn Club Vacations logo
  • Staybridge Suites logo
  • Candlewood Suites logo
  • Priority Club logo