Chief Executive Officer’s review
“We are very proud of our responsible business achievements and are ambitious about what we can achieve in the future.”
Chief Executive Officer
Being a responsible business is part of IHG's DNA. This commitment underpins our business practices and is fundamental to the way we operate.
It is also engrained in our culture through our Winning Ways, a set of behaviours that define how we interact with our guests and colleagues. Furthermore, our presence in nearly 100 countries means we have the scale to make a positive impact on the environment and communities around the globe as well as the need to have the appropriate systems and processes in place to ensure we deliver on our brand promise, wherever you are in the world.
At a fundamental level, the safety and well-being of our people and guests are critically important to our business and are an integral part of our responsible business agenda. We continue to work closely with hotel owners and colleagues to identify and manage risk effectively and we have robust and effective policies, processes and procedures in place to protect our business and support our objectives.
Our three bespoke corporate responsibility (CR) initiatives – IHG Green Engage™ system; IHG® Academy; and IHG® Shelter in a Storm – are the routes through which we deliver positive impacts at both a global and local level. They are also tightly aligned with our Winning Model, our framework for delivering superior value creation through our brands, our people and our systems.
Our 2014 Responsible Business Report covers the key milestones we achieved across each of our CR initiatives in 2014, as well as the excellent progress we made in delivering against our 2013-17 CR targets. It also gives more detail around our world-class risk management systems and internal controls, which continue to provide assurance to our shareholders and other stakeholders.
In 2014 alone we:
- Announced the global roll-out of our environmental sustainability tool, the IHG Green Engage system as a brand standard, a powerful demonstration of our commitment to protecting the environment.
- Doubled the number of IHG Academy programmes to more than 600 in nearly 60 countries.
- Responded to 18 disasters in 9 countries through our disaster relief programme IHG Shelter in a Storm.
We are very proud of these achievements and are ambitious about what we can achieve in the future. I would like to thank our owners, colleagues and other partners for their ongoing support and for helping to ensure that IHG continues to put responsible business practices at the heart of everything we do.
Chief Executive Officer