When you check in at reception, you'll start to get a feel for the hotel.

With good design and clear thinking about how reception works, hotels can be both welcoming and sustainable.

Explore the reception and see what you think.

Example of local art - a bronze sculpture

Work by local artists

Featuring work by local artists can showcase an area's culture and heritage. This helps to root the hotel in the community.

It can also provide financial support for the artists, both directly – as hotels buy their art – and indirectly, as their work is promoted to guests.

IHG employees

Local knowledge

Employees can be encouraged to share their knowledge of local culture and customs with guests.

This helps hotels develop a sense of identity that sits in harmony with the local culture and environment.

Reception desk of an IHG hotel

Reduced paper reception

By reducing the paper used at reception, hotels help to reduce energy use associated with paper production.

Pulp, paper and paperboard mills account for about 12 per cent of the total manufacturing energy use in the US.

Furniture made from recycled materials

Furniture from recycled materials

By providing furniture made from sustainably sourced or recycled materials, hotels can help save energy and resources.

Natural materials are not automatically more sustainable than synthetic ones. It depends on the environmental impact of the material over its whole lifecycle – whether it is taken from a sustainable source, how it is gathered, processed and transported and whether it can be recycled and used again.

Newspapers

Recycling bin

Recycling bins around a hotel encourage a more responsible approach to refuse disposal, making it as easy for guests to recycle newspapers and cans as to throw them away.

A meeting room

Low-emission paint

By using natural water-based paint, hotels can help to protect their local environment.

These paints don’t contain solvents and VOCs (volatile organic compounds). When VOCs are released into the atmosphere, they help create petrochemical smog which is associated with respiratory diseases.

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