Global Chief Customer Officer
Claire Bennett joined IHG Hotels & Resorts in 2017 and is the company’s Global Chief Customer Officer. In this role, Claire is responsible for all aspects of brand design and commercial delivery, loyalty, partnerships, marketing execution and data analytics to ensure a world-class, end-to-end guest experience.
Claire has in-depth knowledge of the hospitality industry having spent 11 years at American Express in a range of senior leadership roles across marketing, consumer travel and loyalty. In her tenure there, Claire was General Manager (GM), Global Travel & Lifestyle, where she led a team responsible for delivering luxury lifestyle services, and held additional roles as GM for Consumer Loyalty, GM for US Consumer Travel, and Senior Vice President, Global Marketing and Brand Management.
Claire has also held senior marketing positions at Dell, as well as finance and general management roles at PepsiCo/Quaker Oats Company, building significant expertise across technology, retail e-commerce, financial services, and travel and hospitality sectors.
Claire has been an Executive Board Member of the World Travel and Tourism Council (WTTC), served as a Board Member of Tumi Inc. and participated on multiple industry advisory boards.
Claire is a Certified Public Accountant and holds an MBA from the J.L. Kellogg Graduate School of Management at Northwestern University.
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