Chief Operating Officer, Americas
Colleen Keating is Chief Operating Officer, Americas, based in Atlanta, Georgia.
In this role, Colleen is responsible for leading the operations for more than 4,000 IHG® hotels across the region, further strengthening and cultivating relationships with owners, and overseeing franchisee performance support.
Colleen has more than 25 years of operational leadership experience. Prior to joining IHG in April 2018, she served as Executive Vice President of Operations for Davidson Hotels & Resorts in Atlanta, one of the largest privately held management companies in the lodging industry. In this role, she led all operations functions, including operations strategy and analytics, to deliver greater value to owners and investors under brands including Hilton, Hyatt, Westin, Marriott, Sheraton and Renaissance.
Prior to Davidson, Colleen spent 17 years at Starwood, where she led its franchise operations for North America, overseeing 264 full-service hotels across five brands. Earlier in her career, Colleen held management and sales leadership roles in several hotels for Starwood Hotels, Omni Hotels, The Ritz-Carlton Hotel Company, and a franchise operator of Crowne Plaza® and Holiday Inn Express® hotels.
Colleen has been active in the industry and the community, having served as an executive committee member and chair of the Massachusetts Lodging Association and on the board of management trustees for Unite HERE Local 26, among many other boards and industry organisations. Colleen attended Western New England College in Massachusetts.
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