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Share price 5214.00p 16 April 2021 at 16:35

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Our purpose and culture

Our purpose and culture

In our hotels and in communities all over the world, around 350,000 talented and passionate colleagues deliver True Hospitality for Good, every day.

Our purpose of True Hospitality

At IHG, we’re committed to providing True Hospitality for Good, every day.

Our simple but powerful purpose centres on creating rich and memorable guest experiences, and recognising, respecting and caring for people. It not only extends to our guests, our hotel owners, colleagues, and partners, but it also means doing right for the world around us.

All over the world, millions of guests visit our hotels every day, and we go the extra mile to make sure every one of them feels welcome and cared for. With our hotels and resorts at the heart of thousands of local communities, we’re here to support our people and communities, especially when they need us most, and we’re passionate about making a positive difference to the environment to help preserve the exciting destinations that we are a part of.

All this requires a special type of colleague; and IHG's hotels, offices and call centres are full of them.

True Hospitality for everyone
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True Hospitality for everyone
Being there when you need us
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Being there when you need us
Celebrating Difference
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Celebrating difference

Our guiding values

Supporting our 350,000 colleagues around the globe are a set of values we believe are important to both IHG Hotels & Resorts and our guests. Working as one team, these values provide IHG and our stakeholders with a strong sense of shared purpose and guide everything we do - from how we work together, and drive our business forward to how we support and recognise our people, and make sure they learn new things and grow. 

IHG is a global organisation with a truly global outlook. Working in hotels and offices in more than 100 countries, our colleagues represent multiple nationalities and the many cultures, religions, races, sexualities, abilities, backgrounds and beliefs that make the world such a wonderful place. Diversity, equity & inclusion sit as a cornerstone of our culture and while we're proud of our achievements, we have clear plans and commitments to go even further. Read more about our approach here.

Do the right thing
Do the right thing
Show we care
Show we care
Aim higher
Aim higher
Celebrate difference
Celebrate difference
Work better together
Work better together

We're proudly recognised around the world as an outstanding employer. This comes from a pledge to help everyone be at their best, and a sharp focus on attracting and retaining the industry's top talent. If you're interested in being a part of IHG, we've always got room for the best and brightest.

Student takeover
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Student takeover
International Women's Day at IHG
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International Women's Day at IHG
Opportunities for everyone
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Opportunities for everyone
  

The future

At IHG Hotels & Resorts, we've got a habit of making things happen. From being the first hotel brand to franchise with Holiday Inn, or taking the industry's first online booking; to growing the world's biggest luxury hotel brand in InterContinental Hotels & Resorts, and launching the industry's first loyalty programme.

Today, you can find our brands in more than 100 countries, with nearly 6,000 hotels and 886,000 guest rooms. But we're not slowing down in our quest to be the first choice for guests and hotel owners. We're enhancing world-class brands and adding new ones, investing in technology and making sure our business is slick and agile enough to power industry leading net-rooms growth in the world's most attractive markets.

Our strategy
Our brands
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