Introduction

A commitment to operating our business responsibly underpins our entire strategy.

We bring this commitment to life through our culture and by embedding it in all aspects of the way we work. Doing the right things in the right way engenders pride amongst our colleagues and greater preference among our owners, as well as building trust with our guests and local communities, who hold this pledge in increasingly high regard.

As a business, our purpose is to create Great Hotels Guests Love, which we achieve through providing True Hospitality for everyone. We want to ensure we have a positive impact on the lives of all people that interact with IHG. True Hospitality means making everyone feel welcome and cared for, recognised and respected, whoever and wherever they are in the world. We deliver this through our people and the actions we take and through our responsible business agenda which includes our corporate responsibility programmes.


The Board is committed to ensuring a strong culture of responsibility is embedded across the business and we deliver our strategy with integrity and in a sustainable way.

Patrick Cescau
IHG Chairman

Our culture of responsible business

As one of the world’s leading hotel companies, we have an important role to play. The World Travel and Tourism Council’s latest research in partnership with Oxford Economics shows that the contribution from Travel and Tourism to world GDP has risen to 9.8% and continues to grow.

Our commitment to doing business responsibly begins with our Chairman, the Board and its Committees. They provide strong leadership and promote responsible business behaviours throughout the organisation to ensure compliance with relevant laws and regulations and instil a strong culture of business ethics. IHG’s attitudes and ethical values are reflected in our Code of Conduct, Human Resource policies and performance reward systems. We have policies, programmes and training in place to ensure our employees deliver on our responsible business commitments such as human rights, anti-bribery and corruption, information security, and antitrust laws and procedures. We also work to ensure a safe and secure environment for our guests, employees and those working at, or visiting, our hotels and corporate offices.

In 2016 we reinforced our commitment to ethical business practices and embedded policies and training in areas such as human rights, risk management and data protection. 

We continue to evolve our business to ensure we can adapt to the changing global landscape and take steps to contribute to the United Nations Sustainable Development Goals (SDGs).

Engaging with our stakeholders, we have identified the most material issues where we can have the greatest impact. We use this to decide on where to focus our efforts and what to report on. 

2017 international Year of Sustainable Tourism for Development logo

In 2017, IHG is supporting the International Year of Sustainable Tourism for Development.During this important year the United Nations World Tourism Organisation (UNWTO) will raise awareness of the contribution of travel and tourism to sustainable development.

Environmental sustainability and Sustainable communities

On the ground, we are capitalising on the hospitality industry’s unique ability to make a positive difference to the environment and thousands of local communities through our corporate responsibility programmes: IHG Green Engage™ system and IHG® Academy. We also continue to empower and equip our hotels to prepare for disasters and to support colleagues and communities when disasters strike.

In 2016 we delivered strong progress against our community targets and continue to make reductions in water use and our carbon emissions. 2017 will see us continue to focus delivery on all our five- year targets with a particular focus on our carbon footprint and water use targets. 

IHG Green Engage system

Intercontinental miami

Our online sustainability tool that helps hotels manage their use of energy, carbon, water and waste, and minimise their impact on the environment.

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IHG® Academy

IHG academy china

A collaboration between hotels and education providers and/or community organisations to help people develop the skills needed to improve their employment prospects.

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