We are one of the world’s leading hotel companies, with a purpose to provide True Hospitality for everyone.

We want to ensure we have a positive impact on the lives of all people that interact with IHG. True Hospitality means making everyone feel welcome and cared for, recognised and respected, whoever and wherever they are in the world. We bring this commitment to life by embedding responsible business practices in all aspects of the way we work.

To ensure the long-term success of IHG and our stakeholders, it is more important than ever to build trust and create a positive impact within communities, in what is a fast-changing and uncertain world.


Following the conclusion of our 2013-2017 targets, we have engaged with internal and external stakeholders to define a new set of three-year responsible business targets. These will help guide our actions in 2018 and beyond in four areas where we can have the greatest impact:
  • Environmental sustainability
  • Community impact
  • Our people
  • Responsible procurement

We will aim to achieve our targets through the everyday actions we take in our business and our responsible business programmes, IHG Academy, the IHG Green Engage system and the work we do to support communities around the world.

These targets and our approach to responsible business contribute to the objectives of the United Nations Sustainable Development Goals (SDGs).

2013-2017 targets

In September 2013, IHG launched five-year targets to signal our commitment to doing business responsibly and to creating shared value for our business, our owners, the environment and the local communities in which our hotels operate. Over the past five years, we have worked collaboratively with our hotels, to meet four of our five targets. You can view our performance here.

Our culture of responsible business 

More than 375,000 people working across over 5,300 hotels in close to 100 countries make up the IHG family. Our hotels provide a space for travellers to work, rest and connect with friends and colleagues, but we know that the role of a hotel in its local community is about much more than this.

We take the safety of our guests very seriously, is a key part of our culture and the way we do business. It is engrained in the way we operate, in our people, and through the delivery of our environmental sustainability and community impact programmes.

Our commitment begins with our Chairman, the Board and its Committees. They provide strong leadership and promote responsible business behaviours throughout the organisation, instilling strong business ethics and ensuring compliance with relevant laws and regulations. This culture is reinforced by our Code of Conduct, Human Resource policies and performance reward systems. To guide colleagues we have policies, programmes and training in place, such as human rights and modern slavery, anti-bribery and corruption, information security and anti-trust laws and procedures. We have a robust and effective risk management system and work to ensure a safe and secure environment for our guests, colleagues and those working at, or visiting, our hotels and corporate offices.

In 2017, we reinforced our commitment to ethical business and embedded policies and training, including our human rights and modern slavery e-learning, fire life safety approach, crisis management tools and training, and we increased our focus on cyber security.

An important role to play

The World Travel and Tourism Council’s latest research in partnership with Oxford Economics shows that the contribution from Travel and Tourism to world GDP has risen to more than 10% and continues to grow. The Industry now accounts for one in ten jobs on the planet.

We are capitalising on the hospitality industry’s ability to make a positive difference to the economic health and social fabric of thousands of local communities, while closely managing our impact on the environment. We also continue to empower and equip our hotels to prepare for, and respond to, disasters, providing support to colleagues and local communities.