Stakeholder engagement

We take time to understand the needs of our stakeholders and engage regularly with them so that we can assess and evolve our priorities. We also have a range of strategic partnerships to support our responsible business strategy.

Stakeholder engagement diagram


We engage with colleagues through conferences, our intranet, publications, social media and internal events.


We meet regularly with institutional shareholders and IHG is a member of the FTSE4Good Index.

Guests and Corporate clients

We engage with our guests through our websites, loyalty programme and social media channels. Corporate clients receive environmental sustainability information via the IHG Green Engage system.


Where possible, hotels are encouraged to source goods and services locally. We also engage with suppliers through our Vendor Code of Conduct.

IHG Owners Association

We work with the IHG Owners Association to shape and implement our strategy, and monitor our effectiveness through an annual Owner Engagement survey.

Academic institutions

We collaborate with academic institutions to help develop approaches for the hospitality industry to reduce its environmental footprint and increase its positive community impact.

NGOs, Government and Community Organisations

We work and participate in a number of public–private forums and are engaged in many strategic partnerships. These include:

United Nations Global Compact (UNGC)

In 2010, we became a member of the United Nations Global Compact. We’re committed to aligning our operations, culture and strategies with its 10 universally accepted principles in the areas of human rights, labour, environment and anti-corruption.

Business for Social Responsibility (BSR)

BSR is a global non-profit organisation with a network of 250 member companies, who together build sustainable business strategies and solutions. Through our partnership with BSR and our representation on the human rights working group we leverage their experience and expertise to develop our approach to Human Rights.

US Better Buildings Challenge

We are committed to the US Department of Energy's Better Buildings Challenge to reduce energy consumption in our US managed hotels by 20% by 2020. We participate in the annual Better Buildings Challenge summit, through webinars, and by showcasing IHG Green Engage system as an implementation model in an effort to not only reduce our own footprint but to also encourage others to do the same.

In addition, in 2015, we signed the American Business Act on Climate Pledge along with 153 companies to demonstrate our support for action against climate change.

Water Footprint Network

In 2015, we announced our partnership with the Water Footprint Network as part of our Water Stewardship initiative. Working together we will better understand water usage at a local level, and apply best practice techniques and behaviours to manage and reduce our water footprint.

CARE International

CARE – the ‘Cooperative for Assistance and Relief Everywhere’ – is one of the world’s largest aid agencies. It has expertise in humanitarian assistance and disaster relief. We work with CARE International to develop best practice in disaster preparedness and relief to support communities, colleagues and guests in need.

"Our strong relationship with IHG and the very significant support they provide for the Emergency Shelter Team at CARE has been invaluable in ensuring the team has the capacity to respond to disasters around the world, providing rapid and scalable assistance for communities in times of need.”

Tom Newby
Head of Emergency Shelter Team
CARE International

Goodwill Industries International

One of America’s most inspiring companies (Forbes), we work with Goodwill Industries’ network of 165 community-based agencies in the United States and Canada to provide skills development and employment opportunities to those seeking a career in the hospitality industry through the IHG Academy.

Infrastructure Leasing & Financial Services (IL&FS)

Through our IHG Academy partnership with IL&FS, one of India’s largest skills development organisations, we provide training and skills development to support students with on-the-job training in our IHG branded hotels in India. There is a particular emphasis on mobilising the female workforce.

Youth Career Initiative (YCI)

YCI supports young people who are unlikely to have a viable route into legitimate work without external help. IHG branded hotels work with YCI in many countries around the world to offer skills training through the IHG Academy.


Enactus is an international non-profit organisation dedicated to inspiring students to improve the world through entrepreneurial actions. Representatives from IHG support events and programmes, and provide work experience placements through the IHG Academy.

Industry associations

Business in the Community (BiTC)

We joined BiTC in 2009 and work with other members to develop best practice to manage environmental resources and make a positive impact in the communities where our hotels operate. We are part of the BiTC international leadership team and disaster relief working group, bringing together like-minded companies to develop a cross-sector collaborative approach for disaster preparedness and response. We are also part of the BiTC Human Rights Working Group.

International Tourism Partnership (ITP)

We work with industry peers to share knowledge and resources, develop policy and implement programmes which have a positive social, economic and environmental impact.

IHG is part of the ITP’s Human Trafficking Working Group as well as the Water Working Group.

“IHG plays an active role in driving positive change in the hospitality industry. Partnering with ITP they focus on a number of social and environmental issues from human rights to water stewardship and implement practical solutions in their hotels. IHG have made significant progress in meeting their Communities target, for which I applaud their achievements.”

Fran Hughes
International Tourism Partnership

Global Sustainable Tourism Council (GSTC)

The GSTC established and manages global sustainable standards with the aim of increasing sustainable tourism knowledge and practices among public and private stakeholders. IHG is represented on the board of GSTC.

"IHG understands that minimising harmful environmental impacts cuts operating costs and is the right thing to do for people and the planet. Through the IHG Green Engage system, they provide tools for each hotel to measure and report progress. We, at the Global Sustainable Tourism Council, are pleased to work with IHG to implement policies and practices to deliver more sustainable hotels and to better educate consumers so they can make informed travel choices.”

Randy Durband
Chief Executive Officer
Global Sustainable Tourism Council

Global Business Travel Association (GBTA)

GBTA is the world’s leading business travel and meetings organisation with over 7,000 members. GBTA and the GBTA Foundation deliver world class education, events, research, advocacy and media to a network of travel professionals. IHG is represented on the Sustainability Committee which aims to balance the social, economic and environmental impact of their members’ business travel programmes.

American Hotel & Lodging Association (AH&LA)

AH&LA provides focused advocacy, communications support and educational resources for the hospitality industry. Representatives from IHG serve on and co-lead the sustainability committee of the AH&LA.