Stakeholder engagement

We take time to understand the needs of our stakeholders and engage with them regularly so that we can assess and evolve our priorities. We also have a range of strategic partnerships to support our responsible business strategy.

We are proud to collaborate with partners like IHG on the GBTA Sustainability Committee. Together, we support our members to understand key environmental, economic and social challenges in our industry and share best practice to help find solutions to drive positive change.

Marina Manganaris, Global Business Travel Association



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International Tourism Partnership 

Collaborating with the International Tourism Partnership (ITP), we believe we can be a force for good and make a positive contribution to the United Nations Sustainable Development Goals. By working together, we can drive change further and faster than on our own. In 2017, along with other industry peers, we developed and launched a set of industry goals to impact key issues around the world including:

  • Youth Employment
  • Water
  • Carbon
  • Human Rights

Find out more about the ITP Goals

The Dow Jones Sustainability Index

The Dow Jones Sustainability Index, in collaboration with RobecoSam, highlights businesses that show outstanding performance in tackling the biggest social, environmental and economic issues in their industries. In 2017, IHG was named industry leader in RobecoSam’s consumer services industry group, which includes hotels, resorts and cruise lines, and the highest score in the industry on its Corporate Sustainability Assessment. IHG ranked first for several criteria, including climate strategy, code of business conduct, human rights, stakeholder engagement, and customer relationship management. RobecoSAM’S Industry Group Leader Report noted that we had "achieved the leadership position in the Consumer Services sector with outstanding performance in industry's most material issues. The nature of the hospitality sector demands a holistic and clear understanding of guests’ needs in order to guarantee long term business viability."

The results of the survey are published on the Bloomberg professional platform, making them accessible to investors and other stakeholders.

NGOs, government and community organisations

We work and participate in a number of public–private forums and are engaged in a number of strategic partnerships.

Our members remain committed to making a positive difference and being a force for good. That’s why we take action in our hotels to deliver great experiences for our guests, to care for our colleagues, to minimise our impact on the environment, and to be good community citizens.” 

Deepesh Kholwadwala
2017 Chair

IHG Owners Association

These include: