Stakeholder engagement

We take time to understand the needs of our stakeholders and engage regularly with them so we can assess and evolve our priorities. We also have a range of strategic partnerships to support our responsible business strategy.

Fran Hughes, Director, International Tourism Partnership: "25 years ago, IHG was one of the founding members of the ITP, and throughout this period, have worked in partnership with our members to drive responsible business within the tourism industry. Though IHG’s leadership, notably in the areas of human rights, water and carbon management we are driving positive change together, and through their innovations they have implemented practical solutions for hotels."

Main stakeholders
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Investor surveys

Checking in

Throughout the year, we complete surveys and assessments that shareholders and institutional investors regularly review to assess their investments. In 2016, we were once again listed as a constituent of the FTSE4Good index. We also surpassed several other global hotel companies by ranking second in our industry, based on our RobecoSAM Corporate Sustainability Assessment (CSA) scores, which we completed for the renowned Dow Jones Sustainability Index. Additionally, we improved our CDP results once again with a score of A- for our climate change submission reflecting our leading position in the hospitality industry. We also provided data for the CDP’s Annual Report of Corporate Water Disclosure for the first time. Our ‘B’ score positioned us immediately alongside some of the world’s other leading hotel companies.

Social media

IHG Facebook page

Our dedicated Facebook and Twitter channels regularly showcase responsible business heroes across our global estate. Whether we are celebrating a former IHG Academy participant that has been promoted to a Front Desk Manager or a Hotel Engineer that has achieved an energy saving of 40%, we share these achievements with our audience. With over 65,000 fans on Facebook and a further 2,900 on Twitter, we have seen our engagement rates rapidly increase in 2016.


“Responsible business is good business. A commitment to social consciousness, environmental sustainability and philanthropic actions inspires and motivates our employees, our businesses and our industry as a whole. As owners of IHG-branded properties, we take pride in executing initiatives that lead the way for positive change in the communities we serve.”

Allen Fusco
2017 Chair

IHG Owners Association

NGOs, government and community organisations

We work and participate in a number of public–private forums and are engaged in a number of strategic partnerships. These include:

“IHG played a pivotal role in the development of the sustainability benchmarking tool, giving a global network of travel buyers greater transparency and visibility in their travel procurement programmes.”

Monica Sanchez
Director, Research Global Business Travel Association

Industry associations