Our culture of responsible business
In a climate where employees, guests and other stakeholders are seeking confirmation that companies share their values, the things we do to instil a culture of responsible business across the Group contribute to the credibility and value of the IHG brand and our hotel brands.
- Strong governance and leadership which promote responsible business attitudes and behaviours throughout IHG.
- Ensuring our employees understand key legal and reputational issues and winning ways.
- Ensuring the safety and security of employees, guests and other visitors to our hotels and offices.
- Operating effective risk management and internal controls.
- Engaging in responsible procurement.
IHG’s Responsible Business approach across the hotel life cycle
In developing our approach to responsible business, we consider all aspects of the hotel life cycle to understand our impact in terms of our direct operations, our relationships with our owners and our supply chain.
Our culture of responsible business underpins our entire strategy and impacts the way we approach all aspects of the hotel life cycle. Our corporate responsibility programmes were developed to address the aspects where we believe we can make the biggest difference at scale. We work to reduce the environmental impacts of hotel operations. Leveraging the economic and social contribution of hotels, we are creating jobs, stimulating local economies, providing opportunities for skills building, and offering support when disasters strike.
IHG branded hotels are designed and developed in innovative and responsible ways to be at the heart of their communities.
Hotels work to source goods and services in a responsible and sustainable way.
Hotels are operated in innovative
ways to manage our environmental
impacts and enhance our positive impact
on the local economy and local people
whilst ensuring the safety and security
of employees and guests.
We enhance the reputation of IHG
and its brands by delivering responsible
hotels our guests want.
We manage key relationships in the
business-to-business, transient, leisure,
and speciality markets to attract guests
to our hotels who value responsible
Hotels renew, recycle and reuse materials.