Our culture of responsible business

In a climate where employees, guests and other stakeholders are seeking confirmation that companies share their values, the things we do to instil a culture of responsible business across the Group contribute to the credibility and value of the IHG® brand.

Making a difference one hotel at a time placecard in hotel

These include:

  • Strong governance and leadership which promotes responsible business attitudes and behaviours throughout IHG.
  • Ensuring our colleagues understand key legal and reputational issues.
  • Engaging in responsible procurement.
  • Ensuring the safety and security of employees, guests and other visitors to our hotels and offices.
  • Operating effective risk management and internal controls.

Using a materiality matrix we can assess what material issues affect our business the most, including the impact we have on society, the environment, the economy and the wider stakeholder groups we work with.

Matrix diagram

We regularly review our priorities and material issues through our responsible business programmes, our policies and our corporate governance processes. In developing our approach to responsible business, we consider all aspects of the hotel life cycle to understand our impacts in terms of our direct operations, our relationships with our owners and our supply chain.

Our award-winning corporate responsibility programmes were developed to address the aspects where we believe we can make the biggest difference at scale. We are reducing the environmental impacts of our operations. Leveraging the economic and social contribution of hotels, we are creating jobs, stimulating local economies and providing opportunities for skills building, and offering support and shelter when disasters strike. We constantly review our approach to ensure we make the greatest impact.

IHG’s Responsible Business approach across the hotel lifecycle

Hotel life cycle diagram

1. Design and Development

IHG branded hotels are designed and developed in innovative and responsible ways to be at the heart of their communities.

2. Procurement

Hotels source goods and services in a responsible and sustainable way.

3. Operations

Hotels are operated in innovative ways to manage our environmental impacts and enhance our positive impact on the local economy and local people, whilst ensuring the safety and security of colleagues and guests.

4. Marketing

We enhance the reputation of IHG and its brands by delivering responsible hotels our guests want.

5. Sales and Distribution

We manage key relationships in the business-to-business, transient, leisure, and speciality markets to attract guests who value responsible business practices to our hotels.

6. Renewal

Hotels renew, recycle and reuse materials