Annual review and summary financial statement 2006 

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Our winning ways

‘Our global agenda for growth is dependent on engagement and high performance from everyone within IHG. We have improved how we work together and built a common set of values – our Winning Ways. These new ways of working will support and drive our growth.’ TRACY ROBBINS, EXECUTIVE VICE PRESIDENT, GLOBAL HUMAN RESOURCES

Tracy Robbins

Charter for growth

To support the IHG growth agenda we need to recruit around 700 general managers and in the region of 70,000 more colleagues over the next two to three years. Our aim is to integrate human resources activities – which continue to be managed locally – using a collaborative global approach.

Throughout the year we achieved many goals. The development and launch of IHG’s Winning Ways was the most significant – they will act as the foundation for everything we do. Winning Ways define how we work, and are fundamental to improving our relationships with guests, colleagues and hotel owners. They define our culture as a world leading hotel company.

Our Winning Ways have been rolled out across the Group and our progress against these will be measured through our employee survey mechanism.

Our Five Winning Ways

Do the right thing

We aim to do what we believe is right and have the courage and conviction to put it into practice. We are honest and straightforward and see our decisions through.

Show we care

We want to be a company that understands people’s needs better than anyone else in our industry. This means being sensitive to others, noticing the things that matter and taking responsibility for getting things right.

Aim higher

We aim to be acknowledged industry leaders, and have built a team of talented people who have a will to be the best. We strive for success and we value individuals who are always looking for better ways to do things.

Celebrate difference

We believe it is the knowledge of our people that brings our brands to life. We do not impose a rigid, uniform view of the world. Our global strength comes from celebrating local differences, while knowing that some things should be the same.

Work better together

We are at our best when we collaborate to form a powerful team. We listen to each other and combine our expertise to create a strong, focused, supportive and trusted team of people.


Reputation rise IHG moved up 61 places in Management Today’s Most Admired Companies top 500 league, taking 31st place and the industry’s premier position. In China, the Corporate Research Foundation named IHG ‘top employer’ in the Shanghai region in 2006.

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