About this review

In 2007 around 137 million room nights were booked into our 4,000 hotels in nearly 100 countries.

We are one of the world’s largest hotel companies and are focused on quality growth through managing and franchising our seven distinctive brands.

We work to place guest satisfaction at the heart of everything we do by creating Great Hotels Guests Love. This Review aims to give an insight into how we went about this during the year.

The Review describes how our business model works and summarises our performance by region. It outlines how our approach to managing our reputation, technology, branding and our people differentiates us from our competitors. We also provide a summary of our financial performance during the year and a range of statutory, governance and other helpful information for shareholders.

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