Introduction

Our goal is to offer the best guest experience. We have to make sure they can book easily, get information quickly, have a great arrival experience and be connected to their choice of entertainment, work, family and friends while staying with usTom Conophy - Chief Information Officer

How technology serves our guests and owners.

David ShamoianDavid Hart

David Shamoian
Co-Chairman,
IAHI – The Owners' Association
Technology Committee

David Hart
Co-Chairman,
IAHI – The Owners' Association
Technology Committee

“As technology plays an increasing part in the lives of our guests and is constantly evolving, it is imperative that our hotels are able to use technology wisely and efficiently from the front desk to the guest room. The IAHI Technology Committee works closely with IHG to develop strategies to introduce innovative products and services in a timely and cost-efficient manner.

From High Definition TV standards to advising on bandwidth requirements, helping with the development of new technologies including the self-service check-in kiosks, the Committee advocates on behalf of its membership and works closely with IHG to research and launch emerging technologies.

Through our endorsement of the High Definition TV standard, we were able to educate our members to ensure that they invested in the correct technology. The Committee and IHG's Global Technology team is also exploring the best way to enhance the in-room entertainment experience with a guest connection device.

These initiatives will enhance the overall guest experience and provide a competitive advantage for our hotels.”


David Hart
David Shamoian

Co-Chairmen, IAHI – The Owners' Association
Technology Committee

For further information go to www.iahi.org

Self-service check-in

Self-service check-in
Holiday Inn hotels can now provide self-service kiosks for guests to check-in and out at their own pace. Owners and guests benefit from fewer queues, especially when group bookings mean that large numbers of people arrive at the same time. The service lets guests view their room selection, upgrade, check an invoice and request that their final bill is sent to a named recipient.

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