03 August 2015
Crowne Plaza® Hotels & Resorts tests delivery robot at its hotel in the heart of Silicon Valley
Savioke, Maker of the Relay Robot for the Hospitality Industry, Delivers Newest Innovation
ATLANTA (August 3, 2015) – InterContinental Hotels Group (IHG), one of the world’s leading hotel companies, today announces the launch of a new delivery robot at the Crowne Plaza San Jose-Silicon Valley hotel. The robot, named Dash, was created by Savioke, makers of the Relay robot. Based in Santa Clara, Calif., Savioke specializes in robot solutions for the hospitality industry.
The Crowne Plaza brand assists in making business travel work for its guests, and Dash will further enhance the guest experience by providing quick and seamless delivery of snacks, toothbrushes and other amenities to hotel guests. Approximately 3-feet tall and weighing less than 100 pounds, Dash is designed to travel at a human walking pace and can independently navigate between floors, even calling the hotel elevator using a special Wi-Fi connection.
Dash is Savioke's latest version of its autonomous delivery service featuring automatic docking, improved autonomy, and an all new design enabling Savioke to scale in response to demand. When Dash arrives at the guest room, it phones the guest to announce its arrival, delivers the requested items, and makes its way back to the front desk where it can dock itself into its own charging station.
Gina LaBarre, Vice President, Americas Brand Management, Crowne Plaza Hotels & Resorts, IHG, commented: "We are delighted to introduce Dash to our guests at the Crowne Plaza hotel in Milpitas. Given the hotel's location in the heart of Silicon Valley, it is a natural fit to enhance our service delivery program with the addition of the latest in robot technology. We expect our guests to be impressed by the technological sophistication of Dash and its ability to deliver the quality service they've come to expect from the brand. Crowne Plaza hotel team members are also excited to explore new, innovative ways to serve our guests using Dash."
Steve Cousins, CEO of Savioke said: "We're excited to see the updated version of our Relay robot find a home at this Crowne Plaza hotel. With more than 300 guest rooms, this is the largest hotel to use our robot technology, and as Dash becomes a fixture at the hotel, we look forward to hearing some great stories from guests and staff alike."
Based on testing at the Milpitas hotel, the Crowne Plaza brand will determine whether or not to roll out the robot at other properties.
About Crowne Plaza® Hotels & Resorts
Part of the IHG global portfolio, the Crowne Plaza® Hotels & Resorts brand is a dynamic upscale hotel brand located in nearly 65 countries around the world in major urban centres, gateway cities and resort destinations. As the fourth largest upscale full-service hotel brand in the world and one of the fastest growing, the Crowne Plaza brand has a solid foundation for future growth. The portfolio has doubled since 2003 to more than 400 hotels, and the global pipeline has increased fourfold to almost 100 hotels. At Crowne Plaza hotels, we help our guests feel energized and productive, and our Sleep Advantage® program ensures our guests get a great night's sleep to power through their day. For reservations at Crowne Plaza properties, visit www.ihg.com/crowneplaza or call 1-877-2CROWNE. Connect with us on Twitter: www.twitter.com/crowneplaza or Facebook: www.Facebook.com/crowneplaza
IHG® (InterContinental Hotels Group) [LON:IHG, NYSE:IHG (ADRs)] is a global organisation with a broad portfolio of hotel brands, including InterContinental® Hotels & Resorts, Kimpton® Hotels & Restaurants, HUALUXE™ Hotels and Resorts, Crowne Plaza® Hotels & Resorts, Hotel Indigo®, EVEN® Hotels, Holiday Inn® Hotels & Resorts, Holiday Inn Express®, Staybridge Suites® and Candlewood Suites®.
IHG franchises, leases, manages or owns more than 4,900 hotels and 724,000 guest rooms in nearly 100 countries, with more than 1,300 hotels in its development pipeline. IHG also manages IHG® Rewards Club, the world’s first and largest hotel loyalty programme with more than 88 million members worldwide.
InterContinental Hotels Group PLC is the Group’s holding company and is incorporated in Great Britain and registered in England and Wales. More than 350,000 people work across IHG’s hotels and corporate offices globally.
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