Jolie Fleming

Chief Product & Technology Officer

Jolie Fleming was appointed Chief Product & Technology Officer in April 2024. Jolie is responsible for driving the development of all guest, enterprise and owner-facing products and technology, working across our regions with marketing, brands, loyalty and operations.

Jolie joined IHG in 2021 as Senior Vice President, Guest Products and Platforms (GPP) for IHG’s Commercial and Technology team. In that role, she led the development and launch of technology solutions for the new IHG One Rewards programme and mobile app, new hotel websites and the seamless integration of new partners including Iberostar.

Jolie’s career has spanned both large corporate environments and start-ups but has focused on a common goal of leading transformative growth through product management, technology, relentless delivery and high-performance teams. Prior to IHG, Jolie spent more than 25 years in technology-first businesses spanning multiple industries. Most recently, Jolie served as the Managing Director of Digital and Customer Experience at ETRADE by Morgan Stanley, where she led its award-winning digital channels. At ETRADE, Jolie also served as the SVP of Investing and Banking and previously held many executive positions in multiple tech start-ups.

Jolie is a graduate of Northwestern University. She is an avid supporter of start-ups, the arts and emerging talent. Jolie currently serves on several customer and technical boards including the Cisco Product Customer Advisory Board and the CNBC Technology Executive Council.

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