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- From the Chair & CEOFrom the Chair & CEO
- Our 2020 in reviewOur 2020 in review
- Financial highlightsFinancial highlights
- Trends shaping our industryTrends shaping our industry
- Where we operateWhere we operate
- Our brandsOur brands
- Our business modelOur business model
- Our strategy for high-quality growthOur strategy for high-quality growth
- Our culture, key stakeholders and doing business responsiblyOur culture, key stakeholders and doing business responsibly
and Form 20-F 2020
Summary of our Annual
Report and Form 20-F 2020
Where we operate
We operate in more than 100 countries globally.
Group revenue from
Group operating profit from reportable segments
Number of rooms
Number of rooms
Our business model
Through our business model, we predominantly franchise our brands and manage hotels on behalf of third-party hotel owners. As an asset-light business, we focus on growing our fee revenues and fee margins, with limited requirements for capital.
Owned, leased and managed lease hotels
In 2020, we evolved key elements of our strategy to further strengthen our ability to drive future growth. Our ambition to deliver high-quality industry-leading net rooms growth is unchanged, driven by continued investment in enhancing our guest and owner offer and developing our brands at scale in high-value markets.
Over the long-term, with disciplined execution, this drives sustained growth in cash flows and profits, which can be reinvested in our business and returned to shareholders. What has evolved is how we execute against our strategy, in terms of what we prioritise, the behaviours we champion, and the purpose that guides us.
Our culture and responsible business
IHG’s purpose and strategy go beyond a simple hotel stay and shareholder returns. Our focus on doing business responsibly and the way we interact with our stakeholders, helps create a diverse, healthy and inclusive culture and underpins a commitment to make a positive difference to the environment and the communities we’re a part of.