11 August 2026
IHG Checks In On… AI Guest Acquisition & Loyalty

Jolie Fleming, Chief Product & Technology Officer, Heather Balsley, Chief Commercial & Marketing Officer, join Kate Carpenter, Director Investor Relations, for an in‑depth look at how IHG is leveraging AI to strengthen our Guest Acquisition & Loyalty capabilities. Heather and Jolie discuss IHG’s latest technology advancements, including the recent launch of conversational search capabilities in our award-winning app and across IHG’s websites, and the new Guest CRM platform that’s enabling IHG to get closer and deliver more personalized experiences to guests. Heather and Jolie also address top investor questions, including how AI is impacting consumer search behavior and how AI is strengthening IHG’s competitive positioning.