16 April 2020

#FirstRespondersFirst and IHG® Hotels & Resorts Partner to House Frontline COVID-19 Teams Nationwide

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National partnership sees donation of rooms worth 50 million IHG Rewards Club points and dedicated VIP reservation service

UPDATE AS OF JUNE 8, 2020: The #FirstRespondersFirst program has now concluded; however IHG-branded hotels continue to offer special rates and discounts for first responders. For questions about rates or to make a reservation by phone, contact our customer care team at +1 877-888-3181.


#FirstRespondersFirst today announced IHG Hotels & Resorts as a nationwide hospitality partner, providing free accommodation at hotels across the United States for frontline COVID-19 first responders. 

While most of the nation’s residents are encouraged to shelter in place, first responders, ranging from physicians and nurses to home-care workers, social workers, and beyond, are in the field providing critical care during this global emergency, putting the needs of others above themselves and often their families. #FirstRespondersFirst helps provide essential protective equipment, accommodations, child care, food, mental health support, and other resources to this demographically and socially diverse workforce.

As part of this partnership, first responders will have access to a dedicated VIP reservation service from IHG, which will carefully match local needs with nearby hotels. With nearly 4,000 IHG hotels across the country, these first responders can rest and recharge near the medical facilities at which they work, with accommodation costs (up to 50 million IHG Rewards Club points) covered by IHG.

Arianna Huffington, Founder and CEO of Thrive Global commented: “It is critical that we support our frontline workers as they are serving our country with courage and selflessness. They're caring for us, so we must help take care of them. That’s why we are raising funds for essential resources, including child care, food, and accommodation, for first responders and their families. We are thankful that IHG is providing thousands of hotel rooms across the country, supporting people with comfortable and clean places to rest and recharge without putting their loved ones at risk.”


Keith Barr, Chief Executive Officer, IHG commented: “As communities around the world respond to COVID-19, we’re honored and privileged to play our part and help those who are taking care of our loved ones and neighbors. #FirstRespondersFirst is unique because it addresses the broad needs of this critical group of people and being part of a bigger solution is how we think about the support we provide communities. We look forward to welcoming these critical frontline teams and delivering the True Hospitality they deserve when they need it most.”


Throughout the response to COVID-19, IHG has been working closely with governments and organizations across the globe to welcome frontline heroes and those in need of guest rooms during this time. All IHG-branded hotels are required to adhere to comprehensive health and safety procedures, including all local laws. In addition, hotels have been provided with additional COVID-19 cleanliness specific guidance, training and information from the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC) and relevant authorities.


For further information please contact:

Ciara Dixon
+1 (770) 604 2005

About IHG®

IHG® (InterContinental Hotels Group) [LON:IHG, NYSE:IHG (ADRs)] is a global organisation with a broad portfolio of hotel brands, including Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental® Hotels & Resorts, Kimpton® Hotels & Restaurants, Hotel Indigo®, EVEN Hotels®, HUALUXE® Hotels and Resorts, Crowne Plaza® Hotels & Resorts, voco™, Holiday Inn® Hotels & Resorts, Holiday Inn Express®, Holiday Inn Club Vacations®, avid™ hotels, Staybridge Suites®Atwell Suites and Candlewood Suites®.


IHG franchises, leases, manages or owns more than 5,900 hotels and approximately 884,000 guest rooms in more than 100 countries, with over 1,900 hotels in its development pipeline. IHG also manages IHG® Rewards Club, our global loyalty programme, which has more than 100 million enrolled members.


InterContinental Hotels Group PLC is the Group’s holding company and is incorporated in Great Britain and registered in England and Wales. More than 400,000 people work across IHG's hotels and corporate offices globally.


Visit www.ihg.com for hotel information and reservations and www.ihgrewardsclub.com for more on IHG Rewards Club. For our latest news, visit: https://www.ihgplc.com/en/news-and-media and follow us on social media at: www.twitter.com/ihgcorporatewww.facebook.com/ihgcorporate and www.linkedin.com/company/intercontinental-hotels-group