07 May 2021

First Quarter Trading Update to 31 March 2021


  • Improvement in demand within the first quarter, led by the Americas and Greater China.
  • Group RevPAR down 50.6% vs 2019 (down 33.7% vs 2020); continued industry outperformance in key markets.
  • RevPAR reflects a 23%pts reduction in occupancy, with rate sustained at ~80% of 2019 levels.
  • Occupancy of 40.0%, improving through the quarter; 223 hotels (4% of estate) closed at 31 March.
  • Net system size growth broadly flat YTD; global estate 884k rooms (5,959 hotels).
  • Opened 7.3k rooms (56 hotels); 5.8k added to Essentials and Suites brands, 1.5k in Premium, Luxury & Lifestyle.
  • Removed 9.5k rooms (61 hotels); 6.3k (31 hotels) for Holiday Inn and Crowne Plaza in Americas and EMEAA.
  • Signed 14.5k rooms (92 hotels), ahead of Q1 last year; total pipeline increased to 274k rooms (1,820 hotels).
  • Repaid £600m UK Government CCFF at maturity; total available liquidity at 31 March of $2.1bn.

Keith Barr, Chief Executive Officer, IHG Hotels & Resorts, said:Trading continued to improve during the first quarter of 2021, with IHG maintaining its outperformance of the industry in key markets and seeing strong performance in openings and signings as we expand our brands around the world. There was a notable pick-up in demand in March, particularly in the US and China, which continued into April. While the risk of volatility remains for the balance of the year, there is clear evidence from forward bookings data of further improvement as we look to the months ahead. 

The improved Group RevPAR performance was led by the Americas, which strengthened to -43% versus 2019 levels compared to -50% in Q3 and Q4 2020. In EMEAA, the continuation of lockdowns across much of the region meant RevPAR levels were largely unchanged from the prior two quarters. In Greater China, after temporary domestic travel restrictions were lifted, demand recovered quickly in March towards levels seen in the second half of 2020. 

We opened a further 56 hotels during the quarter, and these new openings broadly offset hotels removed as part of our continued focus on maintaining the highest quality estate for our guests. Linked to this, we are making good progress on our review of the Holiday Inn and Crowne Plaza estates. Our pipeline grew with 92 signings in the quarter, driven by our industry-leading midscale brands and continued strong owner appetite for conversion opportunities, particularly in our Premium and Luxury & Lifestyle categories. This includes conversions to our voco brand, which has achieved over 50 signings in more than 20 countries in fewer than three years since launch. 

As the rollout of vaccines becomes more established, travel restrictions lift, and economic activity rebuilds, traveller demand will continue to grow and generate further momentum in an industry recovery over the course of the year. Coupled with our resilience as a business and the important work we’re doing to support our owners, develop our brands and expand our pipeline, we’re confident that IHG is well positioned for sustained growth”  


Download the full announcement of our Q1 2021 Trading Update. 


About IHG®

IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.


With a family of 16 hotel brands and IHG Rewards, one of the world’s largest hotel loyalty programmes, IHG has nearly 6,000 open hotels in more than 100 countries, and a further 1,800 in the development pipeline.

InterContinental Hotels Group PLC is the Group’s holding company and is incorporated in Great Britain and registered in England and Wales. Approximately 350,000 people work across IHG's hotels and corporate offices globally.


Visit www.ihg.com for hotel information and reservations and www.ihgrewards.com for more on IHG Rewards Club. For our latest news, visit our Newsroom and follow us on LinkedIn, Facebook and Twitter.


Contact details

For further information, please contact: 

Investor Relations

Stuart Ford; Rakesh Patel:
+44 (0)1895 512 176
+44 (0)7527 419 431

Media Relations

Yasmin Diamond; Mark Debenham:
+44 (0)1895 512 097
+44 (0)7527 424 046

Conference call for analysts and shareholders

A conference call with Paul Edgecliffe-Johnson, Chief Financial Officer & Group Head of Strategy, will commence at 9:00am London time on Friday 7 May.

There will be an opportunity to ask questions:

UK local: +44 (0) 203 695 9549
UK: +44 (0) 800 358 1088
US Local: +1 646 968 0527
US: +1 833 829 1091

All other locations: +44 (0) 203 695 9549

Participant Access Code: 53 55 68

A recording of the conference call will be available for 7 days from 11.30am London time; details are below:
UK: +44 (0) 203 936 3001
US: +1 845 709 8569
All other locations: +44 (0)203 936 3001
Participant Access Code: 71 89 18

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