IHG Hotels Resorts Focuses on Three Leading Commercial Engines to Build a New Business Travel Ecosystem

Shanghai, 26 March 2026 — As the global business travel market continues its full recovery in 2026, IHG Hotels & Resorts (IHG) is responding to this momentum by leveraging its global service network, digital tools and loyalty ecosystem to introduce three leading commercial engines — network-wide connectivity, digital intelligence and collaborative partnership — systematically strengthening its commercial capabilities to provide B2B clients with more efficient, flexible and integrated travel solutions. As an important part of this commercial strategy, “Connect 2026” IHG Greater China Expo was recently held in Shanghai, Beijing, Shenzhen and Taipei.

Rita Jiang, Chief Commercial & Marketing Officer, IHG Greater China, said: “The business travel market is expanding, with companies placing greater emphasis on balancing cost control, compliance and employee experience. At the same time, travel management is rapidly moving toward end-to-end digitalization. In response, we leverage our three core commercial engines to deliver greater efficiency, stronger collaboration and long-term value for our clients. We also continue to invest in advanced technologies and solutions to support effective commercial execution and maximize value for guests, owners and hotel teams. Looking ahead, we will work closely with industry partners to unlock new opportunities and drive the high-quality growth of the business travel market.”

Expanding Business Travel Choices through Diverse Brands and Platforms

Backed by its extensive hotel network and diversified brand portfolio, IHG provides B2B clients with business travel options across different city tiers, travel purposes and event scenarios. Currently, IHG operates more than 900 hotels in Greater China and continues to expand its presence in the region, having introduced 13 brands across the luxury & lifestyle, premium, and essentials segments, enabling it to flexibly meet a wide range of needs, including business travel, group travel, and meetings, while offering B2B clients richer and more efficient accommodation and event solutions.

In addition to the Expo, IHG continues to foster industry exchange through initiatives such as the Greater China Commercial Leader Conference and Spring Sales Blitz Week, strengthening connections and collaboration with B2B clients and partners. These face-to-face engagements enhance IHG’s responsiveness to evolving client needs and enable business travel services to move from resource connectivity toward deeper co-creation.

Digital Tools Streamline the Entire Business Travel Journey

As corporate travel management becomes increasingly digitalised and refined, while service expectations rise and the meetings and events economy gain momentum, B2B clients are placing higher demands on travel efficiency, process coordination and service experience. IHG continues to optimise the travel experience for B2B clients through digital tools, enabling technology to play a deeper role across key stages including travel planning, booking, meetings and stay services.

During the travel planning and booking stage, the IHG Corporate Travel Portal WeChat mini-program integrates hotel booking and travel management functions, providing corporate teams with a unified and convenient digital gateway. During the meetings and events planning stage, the IHG Meetings mini program supports integrated functions such as venue search, facility browsing and online booking, helping clients plan meetings and events more efficiently while further improving coordination across the business travel journey.

At the stay stage, the AI Operator digital concierge system supports the entire guest journey, automatically answering calls, identifying needs and assigning tasks. Integrated with guest room controls and hotel operations, it enhances hotel responsiveness while delivering a faster, smoother service experience for business travellers.

Building Long-Term Partnerships and Mutual Value Through the Loyalty Ecosystem

Leveraging its loyalty ecosystem and corporate solutions, IHG continues to create mutual value for B2B clients and hotel partners. IHG One Rewards strengthens member loyalty and provides hotels with a stable base of high-quality guests through points, exclusive offers and priority booking. IHG^® BUSINESS REWARDS offers B2B clients flexible travel options and points rewards for business stays, meetings and group events, enhancing both travel experience and management efficiency. IHG Business Edge supports SMEs with a one-stop digital platform for travel management, while driving higher-value bookings for hotels. Through these coordinated efforts among members, B2B clients and hotels, IHG is further strengthening long-term partnerships and unlocking the full value of its business travel services.

At the same time, IHG has recently launched a series of initiatives to enrich exclusive benefits for B2B clients and members across business stays, meetings, and corporate travel management, enhancing both flexibility and value in business travel.

• Spring Gatherings, Four Exclusive Benefits: register for IHG® Business Rewards and book business stays, team-building venues, meetings, or events at IHG hotels in Greater China by 31 March to earn up to 180,000 points on a single booking.
• Unlimited Double Points: register for IHG One Rewards by 31 March and earn double points starting on your second stay and every subsequent stay during the promotion.
• IHG Business Edge: with no membership fee and no minimum spend requirement, members enjoy up to 18% off the Best Flexible Rate and instant benefits, including fast-track Silver Elite status after one qualifying night, helping companies manage travel more efficiently.
• Fast-Track to Gold: register for the promotion by 26 April and complete a consecutive two-night stay by 28 April to quickly achieve IHG One Rewards Gold Elite status and unlock exclusive benefits.

Looking ahead, IHG will continue to strengthen its business travel capabilities around these three leading commercial engines. Supported by a broader network footprint, smarter digital tools and a more collaborative loyalty ecosystem, IHG will work closely with clients and industry partners to foster a more agile, seamless, and connected business travel ecosystem.