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Safety and security
We take the safety and security of guests, colleagues and visitors to IHG branded hotels very seriously. We manage safety and security through a global management system that includes Brand Safety Standards and a suite of risk guidance, training and toolkits that are available to hotels.
IHG employs a team of global risk specialists to coordinate and monitor a safety and security management system to mitigate systemic health and safety or security issues across our hotels.
Learn more about safety and security.
Enhanced cleaning standards
Our hotels are working to best practice Covid-19-specific training and operating procedures, aligned to regularly monitored advice from global health bodies. Our Global Cleanliness Board has worked with our new partner, Cleveland Clinic, and long-time collaborators Ecolab and Diversey, to develop new science-led protocols and service measuresto strengthen our industry-leading IHG Way of Clean Programme.
Learn more about our IHG Clean Promise.
Creating a great place to work
We care for all of our employees and aim to create an environment where people feel a sense of belonging and enjoyment in their work, and where they are invested in to be at their best and grow their careers.
A diverse and inclusive culture enriches all of this, and it plays a critical role in how we work better together, growing our business and delivering on our purpose of providing True Hospitality for Good. Our values reflect our principles and beliefs and underpin how we behave, deliver our strategy, make decisions and live our purpose.
Learn more about how we support our corporate and hotel colleagues.
Human rights
Respecting human rights is fundamental to achieving the UN SDGs and it’s an integral part of our global commitment to responsible business. We understand the importance of human rights in relation to our colleagues, guests and the communities in which we operate. We also encourage those with whom we do business – including our suppliers, owners and franchisees.
Our commitment to respecting human rights is made clear to colleagues as soon as they start working for IHG through the Code of Conduct and Code of Conduct e-learning module. This is reinforced through our Human Rights Policy, which requires all IHG branded hotels to adopt our Human Rights Policy, or an equivalent policy.
In March 2021, we published our 2020 Modern Slavery Statement. To view our statement click here.
Diversity, equity & inclusion
Our colleagues represent multiple nationalities, as well as the many cultures, religions, races, sexual orientations, backgrounds and beliefs that make the world such an interesting place. We celebrate difference and diverse thinking as part of our purpose to provide True Hospitality to Good.
Our colleagues should feel included, valued and respected – not just because it’s the right thing to do, or the best way to behave, but because people are the best version of themselves when they feel they are being treated in this way. When this happens, colleagues are empowered to voice ideas, while diverse opinions and perspectives spark the innovation IHG needs to stand out.
For more information on our our purpose and culture, click here. To read more about Diversity, equity & inclusion at IHG, click here.
UK Gender Pay Gap Report
UK legislation requires that all UK companies employing at least 250 people, publish differences in average hourly pay and bonus pay between their male and female employees; the proportion of men and women receiving bonuses; and the proportion of men and women in each quartile of the organisation’s pay structure. You can find our latest Gender Pay Gap Report here.
Supporting our communities
At IHG, our commitment to help and care for people comes naturally to a business that stands for providing True Hospitality for Good. With more than 5,900 hotels in over 100 countries, we are proud to be at the heart of local communities and recognise the opportunity we have to make a real difference to others.
We form strategic partnerships with non-government organisations (NGOs) and community organisations, with a focus on providing assistance in times of need and access to valuable skills and job opportunities that can help stimulate social and economic growth. Our community policy guides and supports our hotels and colleagues in being responsible partners to our communities, while ensuring that our business objectives enhance the quality of life in the local area.
In 2020, as the impact of Covid-19 affected the everyday lives of billions of people globally and hit our hospitality industry hard, we stepped up as a business and stood beside our partners in these extremely challenging times to play our part in both the response and the recovery. Hospitality is a truly global, people industry and IHG is well-positioned to drive change.
Learn more about how we support our communities.
