Introducing our 10-year responsible business plan

Our goal is to help shape the future of responsible travel together with those who stay, work and partner with us. We will support our people and make a positive difference to local communities while preserving our planet’s beauty and diversity... not just today but long into the future.

Our people

With thousands of colleagues in our offices and hotels touching the lives of millions of people every day, we have an opportunity to help create a future where equality, inclusion and fairness are experienced by all. We will work to champion a diverse culture where everyone can thrive.

Our people and communities

Communities

With hotels spanning more than 100 countries, we’re proud to be at the heart of our communities and recognise the opportunity our global reach brings to shape a positive future for local people and the generations to come. We will work to improve the lives of 30 million people in our communities around the world.

Our people and communities

Carbon & Energy

With the hotel sector accounting for around 1% of global carbon emissions, we know it’s important that we play our part in protecting our planet for the future. We will work to reduce our energy use and carbon emissions in line with climate science.

Planet

Waste

With only 9% of plastic currently being recycled and around one-third of food produced being wasted across the globe, we’re passionate about providing our guests with a more sustainable stay. We will work to pioneer the transformation to a minimal waste hospitality industry.

Planet

Water

Demand for water often exceeds supply in many parts of the world, so, it’s never been more important for us to find ways to reduce our usage and work with others towards sustainable solutions that create water access for all. We will work to conserve water and help secure water access in those areas at greatest risk.

Planet

Working towards achieving the UN Sustainable Development Goals

Empower our people to help shape the future of responsible travel

Explore our 10-year responsible business plan

Our people

Champion a diverse culture where everyone can thrive.

Our people and communities

Communities

Improve the lives of 30 million people in our communities around the world.

Our people and communities

Carbon & Energy

Reduce our energy use and carbon emissions in line with climate science.

Planet

Waste

Pioneer the transformation to a minimal waste hospitality industry.

Planet

Water

Conserve water and help secure water access in those areas at greatest risk.

Planet